U
Mechanical doorbell goes “ding” but not “dong”
hardwired-video-doorbell
installation
troubleshooting
Greetings, I have a mechanical doorbell that has a two-tone “ding-dong” type sound. After installing a Ring Doorbell Pro 2, my mechanical doorbell only does a one-tone “ding” but no “dong.” Is this normal?
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04-11-2023 04:52:57
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Caitlyn_Ring
Hi @user65142. In the Ring app, navigate to Device Settings > In-home Chime Settings and ensure the Chime Type is set to Mechanical. If it's already set to the right type, verify that the Pro Power Kit is i[nstalled](https://support.ring.com/hc/en-us/articles/360054675132-Installing-Your-Video-Doorbell-Pro-2) on the chime kit correctly.
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07-11-2023 06:11:35
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