Ring Video Doorbell
Lost power, doorbell now wont show video
Hi all, I'm new here. I've had the ring doorbell pro's on my front and side doors for 4 or 5 months probably. Yesterday morning we lost power for 15 minutes. Since power was restored, the front doorbell wont show video. It always shows as offline. The doorbell does still ring, so it has power. This doorbell is wired in. I've restarted the wifi a few times. I took the case off and held the ornage button for 20 seconds for a hard restart. Nothing is working. The side door doorbell works still. Could the power going off and on of fried my doorbell? I'm starting to think I need to buy a new one.
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13-07-2020 01:04:41
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brford
So I had the same issue. You need to go to devices => choose the device => device settings => general settings => remove this Device => from here you will have two choices; Remove Device or Reconnect device. I chose reconnect device and follows the prompts from there and was back in business. Hope this helps!
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05-02-2021 07:25:14
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