Ring Video Doorbell
Live-Video only shows message "activating device ..."
Hello, I resetted and re-registered my Ring Door View Cam several times. Registration with the Ring app works so far, the wizard runs, it asks for the WiFi password and the device is displayed in the app. When I ring or motion is detected, a message appears on my phone. But I can not watch a video, the live video window always remains black with the message "Activating Device ...". Otherwise, the device appears to be connected normally. In the Ring App Device Status Settings I also see the battery status and the WLAN signal strength (RSSI - 52). Under Ring System-Status everything is green (All Systems ready). When I make the Internet Connection test , I receive an error that the test failed. But both devices (Ring Door Cam and Smartphone) are in the same WiFi. I can also see the DHCP lease for the Cam. The Access Point is 4-5 meters from the Cam. Does anyone know of this problem? Thank you
32851 •
0 •
5 •
26-01-2020 01:35:59
Responses (6)
- 1
any suggestions for non-tech purchasers? The recording is fine but I can't get LIVE video. I bought a component to strengthen connections but still don't get Live video for more than a split second. The guy who installed thought I might need to call wifi provider to increase package?
•0
11-02-2020 03:57:47
EWhat do you mean with increase the WiFi package? Are you not in a private network with your own WiFi access points? or is your WiFi limited?
•0
11-02-2020 06:35:45
TI’m getting the same error message and my internet signal is good.
•1
05-05-2020 04:05:23
CMy WiFi is good. My signal strength will only show RSSI readings. My WiFi tests are plenty fasts. My router is 20 feet from my front door. I get no live feed, no notifications, and no video when someone rings the bell.
•0
04-06-2020 04:51:34
- B
I had the same issue. I went into my wifi admin and set up port forwarding on the stick up cams IP address on TCP port 15064. Now it works like a champ!
•1
17-06-2020 04:46:04
•
ZHow did you find your IP address for your device? Our internet provider said that ring updated thier software to rid this issue but we are still having the issues! im logged into our wifi admin but i dont know how to find the IP address for our devices!
•0
18-06-2020 04:35:47
FYou need to install a WiFi scanning app on your phone, scan your network and look for your device. Fing is a good app for scanning.
•0
19-06-2020 09:51:16
- L
I had this issue while setting up my new ring doorbell however the issue with mine was that I skipped the firmware update while setting it up which I now believe was causing the live video and notifications to fail. When given the chance to update the doorbell, I did and the live video started working perfectly after that! Definitely worth checking for :).
•1
11-08-2020 11:10:16
•
- K
I have the same problem since I got the RING 2 device , too many calls with the customer service and nothing happen
•0
13-10-2020 11:56:48
•
GThis is unacceptable. When I want to view my camera it should show a video, plain and simple.
•0
30-11-2020 06:39:12
CHey neighbors! If you're having concerns with the Live View on your Doorbell, and the solutions suggested in this thread do not work for you, then it may be best for you to follow up with our support team directly. They'll be able to pull up your account and take a closer look at your device to see what may be going on. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
•0
01-12-2020 05:35:09
EI think it's a cheek that the camera won't work without the Internet. Even if the camera and the smartphone are in the same WLAN. I recently saw a program on TV about Ring, there is a suspicion that the camera images in the cloud are being evaluated with AI in order to find wanted people. So it also makes sense that the camera constantly needs internet. I will replace this camera asap.
•0
01-12-2020 06:58:05
ZThis product is very disappointing overall. My device is literally 5 meters away from state of the art WIFI AP, and on the exact same spot my iphone reports full power for the same wifi network. It's the poor wifi antenna design inside RING device that hinders wifi transmission, not my network. Are we expected to mount wifi router outside next to the freakin RING??? This excuse of a doorbell is going back to the shop.
•0
29-12-2020 04:55:24
- C
Hey neighbors! Live View connection concerns or your Live View ending when trying to activate it is often related to the network or mobile device connection, and so these are the best variables to start with. Please check the following: * A good [RSSI ](https://community.ring.com/t5/General-Questions/Your-Ring-Device-RSSI-Good-vs-Poor/m-p/751), or signal strength, in the Device Health section of your Ring app. * Battery is sufficiently charged if applicable. * Wifi speeds, interferences, and distance to router. * Test live video on cellular data only, and on wifi only, with your mobile device. * Disable any VPN on Data Saver on your mobile device to ensure they are not interrupting the Live View. * If you are using Android, please check out our [Help Center article ](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App) about conflicting apps to see if it applies. Try also our [Rapid Ring app ](https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information), which is designed for this quickest access to Live View. In addition to the suggestions in this thread, feel free to also check out our [Community post for Live View troubleshooting ](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) steps. If these concerns persist, our support team will be happy to take a closer look for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. We appreciate everyone taking the time to share their experience in detail and we hope this helps!
•1
01-10-2021 10:50:48
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
elpanico
I use a Sophos Firewall and I needed to open some ports for the Ring Cam and Smartphones. Finally I opened following Ports from LAN to WAN: TCP 5223, 5228, 9998, 15064, 32882-65533 UDP 53, 67, 68, 123, 5353, 5001-65439 Now the live video stream is working and the WiFi Internet Connection Test finishes successfull.
1
28-01-2020 01:12:35
•