This is a unique setup, in which there may be configurations with these plans or cellular network details that might be best explored with your cellular provider support. That being said, please ensure there is not a VPN enabled and that both plans do allow for streaming quality videos over cellular data. With the Rapid Ring somewhat working, this could be a sign of processing abilities with the mobile device and dual sim networks, in which it would make sense for the smaller Rapid Ring app to work better. Just to be sure, feel free to check in with our support team for a more in-depth look at this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

Same issue here; when only 1 sim active, no problem, either which sim. When both active, no live view

They are not alone with this issue and it has nothing to do with the provider, as if you disable either provider and am only functioning off 1, it works fine.... Please fix this issue.

I just wanted to chime in and say I'm having this exact same problem. It took me a while to figure why I couldn't live stream my cameras, but I finally figured it out and can reliably reproduce the problem. What is also interesting is that, when I have the problem, and can't stream inside the main Ring app, I CAN stream in the RapidRing app.....

Same here. Works fine on Wi-Fi but as soon as you use cellular; it take a long time to load if at all. I’m glad I’m not the only one here but I wish they would fix it. The only work around is to turn off the data you aren’t using which is a pain. If anyone else has a solution please say hey :slight_smile: