Responses (26)

S

Schilpfore

Same issue here; when only 1 sim active, no problem, either which sim. When both active, no live view

1

•

11-05-2022 11:53:32

•

Reply

U

user_adcea6

Switch off VoLTE on one of your sims. Worked for me on an iPhone 10 with two eSims. Was impossible to use live view before. Settings - Mobile Service Click a Sim (I chose Vodafone which was called Primary on mine) Voice & Data Turn off VoLTE Hope this helps someone.

0

•

20-06-2025 09:35:27

F
frustrated_1
They are not alone with this issue and it has nothing to do with the provider, as if you disable either provider and am only functioning off 1, it works fine....Please fix this issue.
2
•
26-05-2022 06:59:07
•
Reply
L
lagreca
I just wanted to chime in and say I'm having this exact same problem. It took me a while to figure why I couldn't live stream my cameras, but I finally figured it out and can reliably reproduce the problem. What is also interesting is that, when I have the problem, and can't stream inside the main Ring app, I CAN stream in the RapidRing app.....
1
•
31-05-2022 21:14:53
•
Reply
G
Gmaniac
Same here. Works fine on Wi-Fi but as soon as you use cellular; it take a long time to load if at all. I’m glad I’m not the only one here but I wish they would fix it. The only work around is to turn off the data you aren’t using which is a pain. If anyone else has a solution please say hey :slight_smile:
1
•
09-07-2022 16:40:02
•
Reply
C
Christophe1
Exactly the same issue for me. It took me almost 2 years to understand in which conditions it happens, I already called support a lot of times but they weren’t able to help me.No issue in one of following conditions : - on wifi- with rapid ring app (but will no more be available), even with both cellular simultaneously enabled- with ring app after disabling the second or first line (work on both if only one is active at a time)Issues (no live view, streaming not working) in following conditions : - With ring app when both cellular lines are enabledNo issues on provider side, issue is on ring appI’ve already tried changing cellular preference when both lines are simultaneously active but nothing changed (cellular line data preference, data auto-switch on /off between lines,..), only way is to completely disable one of the lines which is not a solution…Thanks in advance to investigate on Ring App,Christophe.
0
•
30-07-2022 11:08:54
•
Reply