Live View has not worked for me once

Hello, I just received and installed a Ring Peephole cam and cant get it to connect to my phone or computer. When I check the connection from the doorbell to the WiFi it shows great. When I test my WiFi upload and download its shows very high signal. I have Cox high speed internet. My phone shows a full range of signal from my phone to the WiFi also. But I can not get a live view at all on either device (phone or computer). Every time try to view my doorbells cam it shows it trying but never connects. I have tried the test and a failed connectivity test with my phone laying directly on top of my WiFi router. Am I forced to buy a Protect Plan for this Peephole cam to work?Please help