Ring Video Doorbell
Live video streaming works on iPhone 11 but not new IPad Pro
So I have been using ring doorbells for many years. Accessed via my iPhone or Via iPad. No problem through the years. I purchased a new iPad Pro recently and I get all the notifications and I can go back after the fact and see the video. But no live video streaming. But - it still works on the iPhone. Any ideas? 218mps
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09-08-2021 07:04:43
Responses (4)
- O
I have exactly the same problem. Live view works on iPhone 12 and iPad Air but not iPad Pro. I tried the Rapid Ring app and it works fine in that on all three devices. Looks like a code bug to me.
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15-08-2021 06:13:47
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- T
Hey neighbors. Thank you for sharing this information with us. I've shared this information with our teams and they'd like to take a closer look. If you can call our support team, they'd be happy to resolve this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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17-08-2021 05:40:03
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- 7
Same here. Used to work fine on the iPad and my iphone 13. Just today, I went to use iPad, and it has streaming error, but works fine on iphone.
•1
09-09-2022 08:39:23
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Tom_Ring
Hi @Mrmarket. When viewing on your iPad, are you on wifi or cellular data? I would also check to see if you have an active VPN, as this could cause a disruption. Also, try Live View from the Rapid Ring app to see if that makes a difference.
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11-08-2021 10:12:48
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