Responses (15)

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MisleadingAdvertising
This is the exact same scenario I’m experiencing. However, it only started after yesterday’s trial expiration. Before that, it never ever happened!If there’s no answer with a real solution for this, I’m returning this expensive brick back to the store. I mean, I can’t even see any live events happening at my door unless paying a fee? C’mon Ring! We think you can do better.And please, saying it’s a wifi issue is the poorest of excuses, since the ring-bell the only wifi device connected to the router.
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07-01-2021 01:03:38
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D
dbarnfield617
This is happening to me now. I never had connection issues before the free trial ended. Now, every time I get a motion notification and try to check my live feed, I get a communication error. I have reset the app several times. Also my WIFI router is only about 6-8 feet away from the Ring, in the living room of my house. I am not sure why I keep getting this error. On the homepage I see a picture of my front yard so its active but not showing me the live feed.I also checked the RSSI it's at 58 - which is considered sufficient as per the article.Please help.
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29-01-2021 18:37:13
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T
tpirchan
Same here. very next day the trial expired the RIng Live View all of a sudden has trouble connecting on my wifi given that my wifi is 2.5Ghz over a FTTH connection. Never had an issue during the trial plan period. Thinking about report this to the ACCC.
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30-01-2021 11:21:53
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C
CDRev
Thats how they get you, apparently.... as stated earlier its just an expensive brick without a subscription.
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09-02-2021 23:26:53
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Cwolf
Same exact issue here. Live view stopped working and it seems like my motion zones also stopped working as I now get notifications every time a car drives by. Everything worked just fine during the trial period. Feels like a bait and switch to me.
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15-02-2021 14:49:25
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