U
Live not working on door bell when more than one phone is logged on to account
hardwired-video-doorbell
live-view
battery-video-doorbell
troubleshooting
I’ve noticed when I log in to the account with the door bell live doesn’t work but works on a different phone that’s also logged in
231 •
0 •
0 •
15-06-2023 06:32:38
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @user48248. Make sure you have the latest version of the Ring app on the phone that you're experiencing this issue with. If you have a VPN on that phone, turn it off or exclude Ring traffic within the settings, as the Ring app is not compatible with the use of a VPN. If that doesn't resolve this, you can get in touch with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
16-06-2023 08:32:52
•