Responses (17)

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straitjacket

I purchased my Ring Doorbell Pro on a promotional upgrade. Shortly after the warranty ran out the lens began to craze which caused a foggy image. The lens is finally so crazed there is now no image - the device is unusable. The best Ring support would do is offer me a 35% discount off full price. This makes replacing it cost twice (2x) more than I paid for it. This is not a solution that values a long time customer and promoter.Ring support through e-mail was simply unresponsive over the past year. Chat is not taking calls for support. I had to call and wait on the line 30 minutes.They have no replacement parts to offer even though it would be very easy (and cheap) to replace the defective part.They offer no repair service so I cannot send it in for them to fix it.They do not recognize UV decay of their plastic a design flaw which it clearly is.I was an early adopter of Ring and promoter, but this experience has left me wondering if my loyalty was misplaced. These products are too expensive to not offer any real support to correct a problem like this.Is anyone else having a problem like this?

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06-07-2020 20:21:43

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pegrdh

My lens actually peeled. I'm looking here for advice. Obviously I wll have to look into another brand to replace it with because I don't want to invest in a new device and have the same thing happen!

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11-07-2020 10:26:22

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OllieH

I'm having the same issue, seems to be in the earlier stages of what your lens looks like as it's not as bad. There is just some haze on the glass that's over the lens that I cannot clean off no matter what I try. I haven't tried contacting support yet, but this definitely is a major design flaw a

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13-07-2020 14:13:13

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OllieH

An update with my Video Doorbell Pro: Support over the phone basically said the issue is expected deterioration of the "lens" over time (what!). I tried explaining that the issue is deterioration of the glass over the lens, but they said there's nothing they can do about it other than offer me the

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17-07-2020 15:13:50

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straitjacket

What you see is exactly the problem I had. Within six months I had no image due to complete hazing. This is a design issue and really should be taken care of. There is no excuse for designing a transparent window that will be exposed to UV without the proper material science applied. This is ju

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18-07-2020 02:30:53

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SML

I had the same thing happen but it started leaking off. I very carefully scraped the top layer off then used. Nevr-Dull magic wadding polish on it. Took the crazing off and polished it up nicely. Depending on how bad it is you may have to work on it a bit. But you have to get the top layer off first

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07-09-2020 18:03:37

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MHuertasta

I think I have the same problem. All of a sudden the lens looks cloudy, I took it down dried it up, reset it and still the same thing - cloudy.

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22-10-2020 22:15:34

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user_be6717

I know it's 5 years to late but clear tape fixes the issue.. Like packing tape.. Pretty average to have to do on a new camera.. In 2024.. 

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09-09-2024 00:09:11

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tgreagin
I am also having this problem! Ring should remedy this problem.
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12-11-2020 15:12:02
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Heliofar
Hi there, is nothing to do with moisture-is the quality of the plastic and also the rubber of the bottom-after 3 1/2 years is a piece of garbage! It happened to my device! The only available option is to get a 35% discount to buy a new device.!
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12-04-2021 23:37:56
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laurenh87
Same issue ... have had my Pro since 2019 and now it is useless. Why buy another, only to be right back here in a few years. Moving on to a better quality product.
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02-05-2021 16:50:15
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