Ring Video Doorbell
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U
Is this ring doorbell defective?
hardwired-video-doorbell
troubleshooting
cs-support
I bought a used ring doorbell from amazon warehouse. Is this band in darker area normal?
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21-11-2023 15:35:50
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Justin_Ring
Hi @user67544. That does not look normal. I recommend [rebooting your Doorbell using the Ring app to see if it helps](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). You can also factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds and then [reconnecting it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi). If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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22-11-2023 18:36:42
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