Is there such a thing as too much security. In my case, the answer is Yes!

I purchased a Pro 1 doorbell for my wife. She configured the APP and I did the physical installation. We are getting videos that are mostly freeze frames and other videos with no audio so I called support for some help. Live video is OK. My wife gave me the rather obfuscated password and ring sent an authorization code to my Wife's phone. She was working but took the time to text it back to my phone. So, then I made my call and a recording asked me to go to the ring.com website and request another authorization code, which I did. After 20 minutes I was talking to tech support. I identified myself as Peggy's husband which despite a total of 3 factor authorization, they were unwilling to talk to me about my video problems. They gave me a link to Amazon (who I purchased this thing from) and after clicking on the link and logging into Amazon, they were finally willing to talk to me. I asked them to check 2 videos and gave them the date and time. Unfortunately, they are not authorized to view videos so I am getting nowhere. This is about as frustrating as it gets!