Hey @GuitarJoe. It does sound legit, but do you have a screenshot of the email so I can verify it for sure? In addition, you can always call our support team to verify this as well. For support, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
•
09-06-2020 05:48:36
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Chelsea_Ring
Hey @GuitarJoe. It does sound legit, but do you have a screenshot of the email so I can verify it for sure? In addition, you can always call our support team to verify this as well. For support, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
09-06-2020 05:48:36
•