Responses (1)

B

Boone

Hello @streetwolf ,That was great that you included a video of what your camera is seeing. Dang, that is a bright light across the street shining right into your lens, and it is likely what is fooling your camera to stay in Daytime mode. Since you can indeed see color in your video (which you would not if it was in Night mode) and the red-glowing IR LEDs only can come on when in the Night mode, so that's another confirmation that your doorbell is staying in the Daytime mode and not switching to Night mode.Since there is currently no setting to manually select or override which mode (daytime or nighttime mode) and the camera decides automatically when to switch on its own, I think as long as that there are several bright lights in the field-of-view, your Ring Video Doorbell will not change to night mode.I don't think you installed it incorrectly, nor do I think your doorbell is defective. This model is 'improved' over your old doorbell and hence probably more sensitive to the surrounding illumination. Personally, I actually prefer the video quality of the Daytime mode over the Night mode during the night, so I've intentionally 'tricked' my doorbell by leaving my porch light on and I have several yard lights on, to maintain a bright area in my Ring Doorbell's field-of-view. Your video, while in Daytime mode at night, looks pretty clear with good details too.But if you like the Night mode better and/or want to be sure there isn't something amiss with your new Doorbell, you could try doing a hard Factory Reset (press and hold the reset button for at least 20-seconds) which will return it to the factory firmware and wipe out any potentially corrupted downloaded firmware it might have got during the initial setup. After you release the Reset button, it will again automatically reboot and start the setup procedures again.Another thing you could try is to remount the Doorbell in a different location where that bright light won't be shining directly into the lens. Or maybe the use of a "Corner" or "Wedge" kit might be enough to angle the lens away sufficiently, so that the bright light doesn't have such an impact on it switching modes. You can also telephone Ring Support for additional help on how to correct your issue :https://support.ring.com/hc/en-us/articles/360036196372-Get-in-TouchUnfortunately, due to the Covid-19, their available hours have been changed also:[https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19)

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28-11-2020 06:53:12

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Reply

S

streetwolf

Thanks for your reply. The one important fact you might have overlooked is that the first time I covered the doorbell to block any outside light the 2 red leds came on. There was an audible click when they did (Is this normal?). When I removed the covering the red lights went out in a few seconds

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28-11-2020 12:44:25

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Boone

Hi @streetwolf , When you covered the doorbell to block any outside light, your Doorbell automatically decided, as it should, to switch to the Night Mode. When it switches to the Night Mode, the 2 red LEDs should and did come on. When the camera switches to night IR mode, the audible click you

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28-11-2020 15:11:38

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streetwolf

You certainly know your stuff! Covering the doorbell this morning did not turn on the red lights. I did a 20 second reset and setup my doorbell all over again. Still no red lights when covered. I contacted support and they had me do another 20 second reset to no avail. I was asked to check out

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28-11-2020 16:04:16

B

Boone

> @streetwolf wrote: > > You certainly know your stuff! Covering the doorbell this morning did not turn on the red lights. I did a 20 second reset and setup my doorbell all over again. Still no red lights when covered. I contacted support and they had me do another 20 second reset to no avail

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28-11-2020 20:39:51

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streetwolf

A little while ago I was playing around with the doorbell. It wascompletely dark at the time and the streetlights were on. The doorbell was not in night mode. However when I covered the doorbell the red lights came on. After I removed the cover they went off. I did this a few times with the sam

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28-11-2020 22:37:47