Ring Video Doorbell

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user_967de4

Accepted Solution
If it's not fixed I will discontinue my subscription!!!!

I called customer service about the 4 hour difference on my recordings and they have no clue what they are doing! I come here to the community home and I am reading that this is an on going issue which has been happening for more than 2 years and yet they have not found a solution! I just do not understand this, who trained IT at Ring? I've had the problem now for 1 month and was told by customer service that I'd have to wait for an email when they resolve the issue, in the meantime I am paying for a subscription for a service that has a bug and the Ring team has no clue how to resolve. I am seriously considering cancelling the subscription. I'm thinking if the community decides to cancel their subscription as well how long will it take the Ring team to find a solution????

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09-07-2024 05:17:34

Responses (3)

C
Accepted Solution

This issue has been resolved in app version 3.74.1. Check the app store to see if you have an update available for the Ring app. Please keep in mind that app updates are performed on a slow rollout, so you may not see an update available yet. Thank you for your patience. 

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11-07-2024 12:05:47

M

Wow, sorry that you've been experiencing this for over two years now.

  

I just noticed it last week, July 3. There are several other posts about it since last week. My videos are off by seven hours.  

  A couple other posts said that they called CS as well and were told that it was due to a recent system update and that they are working on it.

  

Agreed that it is rather concerning that it would take so long to fix a timestamp issue. I wonder if there are other larger issues at play. My Ring alarm and cameras kept going on and off-line for about an hour today. And I couldn't reach the Ring Community. I was just about to get back on maybe 10-15 minutes ago? I think my Alarm and cameras are back online now.

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09-07-2024 08:13:50

C

Hi @user_967de4. Recently, the timestamp on video playback has started showing in UTC. This is why it differs from the timezone you are currently in. Our team is looking into this, and we will post an update in any relevant threads once we have an update to share. 

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10-07-2024 05:29:25

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