If it's not fixed I will discontinue my subscription!!!!

I called customer service about the 4 hour difference on my recordings and they have no clue what they are doing! I come here to the community home and I am reading that this is an on going issue which has been happening for more than 2 years and yet they have not found a solution! I just do not understand this, who trained IT at Ring? I've had the problem now for 1 month and was told by customer service that I'd have to wait for an email when they resolve the issue, in the meantime I am paying for a subscription for a service that has a bug and the Ring team has no clue how to resolve. I am seriously considering cancelling the subscription. I'm thinking if the community decides to cancel their subscription as well how long will it take the Ring team to find a solution????