I just want to see who's at my door
I recently installed the Ring2 Doorbell. I've messed with this thing all day trying to get it to do one simple thing. I can't use motion alerts since it floods our phones all day with alert sounds as we go through our front door ourselves. I simply want to get an alert when the doorbell rings and immediately see the picture. I can't find any setup for this simple task. Any help is appreciated.
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22-02-2020 07:36:59
Responses (1)
- J
What does "answer the event live" mean? Is that the picture of who's at the door? Can I set it up that when the doorbell rings the picture automatically shows on my phone? It would be nice to have this happen on my computer, as I am at it often. But the two step authorization CAN NOT BE TURNED OFF, even though I went through the process to turn it off. and that makes seeing anyone at my door too late. Why would you defeat your own functionality with that annoying and useless extra step?
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24-02-2020 06:37:36
JTo get back to this thread, I received SIX emails with codes and messages. I just want to read my post. I don't need the internet police to do that. Make it go away NOW.
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25-02-2020 03:59:34
CSame. Same. And same. I've replaced our previous ring doorbell because it would no longer charge. I've set this up the same, now get flooded w 2 step codes that don't last 10 minutes. I just want to see who is at the door. I loathe troubleshooting.
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21-07-2020 09:01:00
CHey neighbors! If you're experiencing any difficulty in receiving the two-step verification codes upon signing into your Ring account, I'd recommend reaching out to our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They can help get you successfully signed in. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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22-07-2020 05:22:23
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Marley_Ring
Hey @jghere! Once your Video Doorbell 2 is setup in your Ring app, "motion" and "ring" events should alert you. Please ensure the "motion" and "ring" alerts toggles are "on" by checking your Video Doorbell 2 page in the Ring app. Upon receiving an event notification, tapping the notification banner will take you to the Ring app, and should also answer the event live. If this is not happening, please remove and reinstall the Ring app on your mobile device. I hope this helps! :)
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24-02-2020 06:27:12
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