L
I hear, but you can't hear me
app-settings
troubleshooting
I have a problem with my ring doorbell 1. I see, I hear, but I cannot communicate vocally with the person outside, they cannot hear me, yet the WIFI is working. I have to pair the WIFI again, it works for a few hours, then nothing again and so on. Is there a solution to the problem?
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01-10-2021 01:21:18
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Caitlyn_Ring
Hi @lynyrd. It's possible that the Ring App doesn't have permission to use the microphone via your phone's settings. You can find steps on how to enable permissions for the Ring App to use your microphone in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/204379954-No-Audio-From-Your-Mobile-Device-to-Doorbell). We also have an audio and sound troubleshooting guide [here](https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide) that may be helpful as well. Let me know if either of those do the trick for you. :)
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04-10-2021 10:21:51
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