Responses (4)

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Caitlyn_Ring
Hi @janet1966. Can you provide a bit more information on what you're experiencing with your Ring device? Do you have a Ring Doorbell or Security Camera, and what concern are you running into? We're happy to provide some helpful suggestions if we have more information. Alternatively, you're welcome to reach out to our support team as @SolarEclipse mentioned, and they can help you with any concerns as well. :)
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29-10-2021 19:14:43
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cmconti11
Same. Called CS twice, I just need a simple part to complete my home security system. Ring doesn't care and refuses to help. Very disappointed with them.
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13-01-2022 01:25:22
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d4b13894395292f7271d10bc41dac7
Be advised that I was told by Ring Customer Service that it is expected that Wired Ring Doorbell will lose connection every time there is a loss of power or wifi loss, and the only resolution is to do the physical reset on the device. The Customer Service person acknowledged that there is incorrect information in Ring usage database that indicates Doorbells will auto reconnect once power is restored. I was told this is incorrect and that physical reset is required every time. I live in area that has brief power glitches all the time and thus my only solution is to do the physical reset process on the device all the time. I find this totally unacceptable given all my other devices from Google, Apple, etc. auto reconnect. Shame on Ring for selling junk.
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13-01-2022 21:28:58
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Gman1055
I have my Ring doorbell on my weekend cabin. After a power loss no reconnection was made. This is impossible to do a physical reset due to the fact I am not there! unacceptable. All my other brand cameras reconnected without any issue.
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30-03-2022 17:48:19
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