Responses (1)

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  Tom_Ring

  Hey @Wdgillie. This information can be found in the Ring app. With the Ring app open, navigate to your device and tap on the Device Health tile. From there, you'll be able to see what device you have. I hope this helps!

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  02-03-2021 10:56:43

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  P

  pol

  Mine just says Ring Video Doorbell MMMM not so helpful. Even the box gave no clue gen 1 or 2 or wired mains battery or are they all the same?

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  03-03-2021 10:39:56

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  Tom_Ring

  Hi @pol. If you are still unsure of what model Doorbell you have, you can always check on the back of the device as well. Additionally, if you've purchased this Doorbell recently, there is a good chance it is the 2020 release. I hope this helps!

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  04-03-2021 06:54:23

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  Rhonda66

  I purchased the ring doorbell pro two years ago but it’s showing up in the app that I have a regular ring doorbell first generation. I paid $250 For this doorbell two years ago and I absolutely 100% know I have the door bell Pro how do I get it to say ring doorbell pro?

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  07-04-2021 08:32:37

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  Tom_Ring

  Hi @Rhonda66. Wow, that is very odd. Would you be able to upload a photo of your Ring Pro and the Device Health screen? I will be able to share this with my team and see if we can come up with a possible solution.

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  09-04-2021 09:54:41