Horizontal white lines in video
My night recordings and live shots show white horizontal lines. Activity can be seen between them, but not discernable. The lines appear to be there during daylight recordings, but don't cause interference. Any ideas?
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25-05-2020 09:10:38
Responses (6)
- J
Hi Chelsea, Well we had improvement, though not perfect for about a week. But it's back. Any other ideas? Thanks, JB
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16-06-2020 04:45:09
KI'm having this exact same problem along with false motion detection. It only occurs at night. During the day the picture is perfect. I've attached a picture.
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30-07-2020 05:54:20
HI'm having the same issue with my ring doorbell 2.... I've not even had it long. I'll create a support ticket
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26-08-2020 08:47:18
DI am having the exact same issue and have the same Ring device. With Live view after a bit of the white lines the screen then goes completely black. My Ring is less than 2 years old and I pay the annual fee. I’m extremely disappointed. This is obviously an issue Ring needs to address as multiple people on multiple threads reported the same issues since June of this year!
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19-10-2020 06:16:14
- S
My night video is a complete mess - it has horizontal white lines throughout the recording. People cannot be seen. I have the ring doorbell over 12months and this issue has only manifested in the last 2 months or so. This interferance does not happen during the day - the video recording is perfect in day light Can anyone rectify this? It is not a wifi signal strength
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20-11-2020 10:55:36
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- M
Happening here as well. Been happening for a while have reset 2 or 3 times and it goes OK for a short while then returns. This time it is making the camera un-usable
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17-01-2021 07:28:29
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- U
Hi My Ring Video 2 is doing the same thing, was fine for a couple of years and now has the vertical lines only at night and sound is poor on 2 way communication. Wi-Fi signal is fine and have tried the re-set several times. Will not be paying the subscription anymore if the device doesn’t even work and will be looking for a more rebuts and cheaper camera. Very disappointed with Ring and not being able to email my technical difficulties in a private email. Please can someone from Ring get in touch with me? Regards
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24-11-2021 07:01:07
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Jbl735
It's this type.
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26-05-2020 01:19:38
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