Responses (3)

C
Caitlyn_Ring
Hi @user30334. Try rebooting your Video Doorbell in the Ring app by tapping the menu in the top left > Devices > your Video Doorbell > Device Health > scroll to the bottom and tap Reboot This Device. This process may take a few moments but will typically clear up any performance errors. If that doesn't do the trick, you can complete a full reset by holding down the setup button on your Doorbell for 20 seconds. Make sure to [download any videos](https://support.ring.com/hc/en-us/articles/115001834066-Download-and-Share-Your-Ring-Videos) you want to keep. After the reset is complete, walk through a new setup of the Doorbell using the steps under Set Up a Device in the Ring app. Should this still not work to correct the lines on the video, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance.
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16-12-2022 21:25:18
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U

user30334

Since my last post the video doorbell no longer connects to the wifi and if i press the setup button nothing happens. I think it may have died. Although if i remove the battery and reinstall the blue light flashes but doesn't connect

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19-12-2022 19:00:06

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T

Tom_Ring

Hi @user30334. Thank you for this update. I suggest reaching out to our support team to resolve this. Feel free to let us know how your support call goes. [quote="Caitlyn_Ring, post:2, topic:172781"] please give our support team a call at one of the numbers available [here ](https://support.ring.co

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21-12-2022 15:47:26

J
Jostel21
Just had the same problem on a ring 2, turns out the battery indicator was not showing the correct status of the battery, 80% when it was just about dead, switched out the battery and the horizontal lines disappeared, sadly that is a relatively new spare battery
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26-12-2022 05:14:30
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