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Ring Video Doorbell

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M

MeganR27

History not working
hardwired-battery-video-doorbell

I can see the motion history but now when I click on it, nothing happens. I’ve updated my phone, restarted, deleted and reinstalled the app, updated the app. Nothing works

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02-05-2021 01:29:48

Responses (1)

  • M

    Marley_Ring

    Hi there, @MeganR27! Try logging in at Ring.com via web browser and play your videos from there. This will rule out many mobile device and connection variables. While logged in at Ring.com, I recommend also checking your Plans section to ensure you are subscribed to a Protect Plan. Feel free to let us know how this goes! :)

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    03-05-2021 04:55:31

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