Ring Video Doorbell
Hardwired Video Doorbell - App Says Battery
I have just installed a Ring Video Doorbell (2nd Gen). When installing it, I connected the doorbell to the existing wires from the old doorbell. Using a digital multimeter I confirmed that there is 1A, 60Hz, 13.57VAC available at the wires. By touching the wires together I can activate the existing doorbell chime in the house. Furthermore, we've had the old doorbell installed for the last 8 years w/o issue. With the Ring installed I'm having a few issues/questions. First, in the Ring app under the doorbell device health, the Power Source is listed as Battery. The Battery Level is given as 100% (I charged it before installation), but I expected the Power Source to change to Hardwired. I've read a number of places about the trickle charging, but in each of those articles it talks about the Power Source being given has Hardwired and/or showing the lightning bolt in the green battery icon to indicate charging. I'm not seeing any of that. However, I have been watching the live view for quite a while to see if the battery would drain at all and it's not; I'm still at 100% regardless of how much I pester the doorbell. The second issue I'm having is that the Ring system is not activating my existing chime (not the Ring Chime device, but the mechanical chime that's been in the house for... who knows how many years). Anyhow, as I described above, I know the chime still works as I can simply touch the wires together and it sounds off. In the Ring app under the doorbell Device Settings, In-Home Chime Settings, I try to configure the chime. Using Automatic Chime Detection the app asks if I wired the device to a power source. I say "Yes," and the app says the "Ring Doorbell is not receiving power from your doorbell system." I've swapped the wires in the back of the doorbell (though it shouldn't matter); I've cleaned the wires with light-grit sandpaper and isopropyl alcohol and reconnected them - no change. The breaker is turned back on and every other outlet on that circuit is working fine and, indeed, I'm still getting the above described numbers at the wires - 1A, 60Hz, 13.57VAC. I should say too that these numbers are rock solid. I tested them while bending and wiggling the wires and I could not get the numbers to budge at all. So that's where I'm at. I don't know if this is "normal" operation right now - I've read some things on here about firmware suspicions and issues with the iOS app. If anyone has any suggestions or can provide any insight into what I'm seeing, I would very much appreciate it.
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29-07-2021 03:09:00
Responses (6)
- R
@faust Same, just noticed this today as well. I have had both installed for a couple months and they were charging just fine. Good voltage, wires are not corroded, etc. These are the Video Doorbell 4's. I have 8 ring devices in total and am getting ready to pull my hair out! :laughing: I came here just because I wanted to vent about the plastic brackets on the new floodlight cameras, but then was going in my device health on my two doorbells and saw "Battery" instead of "Hardwired". So I searched this as well and it brought me here! :grinning:
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29-07-2021 03:08:47
- H
I have the same issue. There were only two wires connected to my existing doorbell button. I tested with a digital volt meter and it showed 21vac. I also noticed two more wires however that were not connected. I then connected the pair of wires that were used as instructed, attached the device, and when I checked the status it said it was running on battery power. I am now removing the device to test for voltage again, and then status again if there were no wire failures. What are the other 2 wires for??
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29-07-2021 07:05:44
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- T
For the last 3 days my 2 nd gen doorbell which is wired is showing up in device details as being powered by battery. It used to say wired! The battery isn't draining so I'm confident it is wired and the wired door bell chime also works when pressed. Has anyone else noticed this? Was there a firmware update done to 2nd gen recently? The bell has been in use for 8 months now best buy in long time
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29-07-2021 10:58:15
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- R
It's been a couple of days now, I think since Saturday, that the app now shows the Power Source as 'Hardwired'. And what did I do to fix this....nothing at all. It mysteriously corrected itself. While I think the technology is great, accountability is another area that defines how useful a product is. Why can't they just admit the problem was caused on their end and resolved the same way?
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02-08-2021 06:53:45
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- S
I have this same issue - SUDDENLY -- I have had a Ring Doorbell 3 installed hardwired since Nov 2020. The device health has always shown hardwired. The battery drained at a speed that I’ve recharged only once. Suddenly the unit shows the power source as battery and the battery lasts about 2 weeks. It was installed on an existing chime. The chime still rings when the Ring button is pressed so there is still power to the unit. Any help as to why this sudden change and how to fix will be appreciated. HAS ANYONE FOUND A FIX?
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18-02-2023 10:26:26
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rmdodger
Hi: I'm having the same issue and posted it the other day. The problem you outlined regarding hardwired not showing may be due to a firmware update pushed out by Ring. I've had my Ring Video Doorbell (2020 Release) hardwired for over a year and the Power Source always showed as "Hardwired" until recently. I'm waiting for Ring to hopefully acknowledge there is a problem and push out an update that will resolve it. My mechanical chime still rings however even though I received the same message during setup that you received. What I did to get around the setup failing was to go in the app to Device Settings > In-home Chime Settings > Advanced Settings > select 'Mechanical' as Chime Type, select Continue > select Ring my In-home Chime > select It Rang Correctly (even if it doesn't) > select Continue. When you press the button on the actual Ring doorbell you should hear the ring in the app and the mechanical chime as well. And just verify that 'Mechanical Chime" is selected in Advanced Settings > Chime Type. Good Luck!!
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29-07-2021 01:30:48
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