Ring Video Doorbell

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Hardwired 2nd Generation ring doorbell
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troubleshooting
hardwired-battery-video-doorbell

Hi when ring doorbell 2nd Gen is hardwired should the app device health power source change from battery to powered?

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30-01-2023 06:17:47

Responses (1)

  • T

    Hi @Baccinio. In order to get this Device Health menu to reflect the correct power status, you can try pressing the Doorbell button. If it doesn't update shortly after this, you can perform a reset. Do this by pressing and holding the setup button for 20 seconds, then releasing it. Once you've done that, reconnect it to WiFi and it should reflect the correct power source. Also, this change may not happen until your battery drops below 90%. I hope this helps.

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    01-02-2023 02:01:06

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