Harassed by Ring Customer Service

Someone needs to explain to me why I have been harassed by Ring Customer service in trying to get a defective product replaced? Every single time I call, I get a different story with different requirements to get a replacement from customer service. Ring apparently seems to think that a customer who has been screwed by being provided a defective device should be screwed with more when they try to get a replacement. It is a despicable practice Ring employs to wear down customers who have received defective devices. This is fraud!