Ring Video Doorbell

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user_3aa4f4

Accepted Solution
Harassed by Ring Customer Service
cs-support

Someone needs to explain to me why I have been harassed by Ring Customer service in trying to get a defective product replaced? Every single time I call, I get a different story with different requirements to get a replacement from customer service. Ring apparently seems to think that a customer who has been screwed by being provided a defective device should be screwed with more when they try to get a replacement. It is a despicable practice Ring employs to wear down customers who have received defective devices. This is fraud!

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09-01-2025 03:15:57

Responses (1)

  • T
    Accepted Solution

    Hi @user_3aa4f4. This does sound like a horrible experience. Allow us to get to the bottom of it. Please follow up with our support team for further assistance. You can get in touch by sending us a private message to @Ring on Facebook, X, and Instagram.

    0

    10-01-2025 13:24:00

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