Ring Video Doorbell

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Grainy video
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Hi, anyone suffer from a grainy image (although this at night) mine is constantly like this. My router is in ‘line of sight, no obstructions’ to the doorbell yet I still have this view. Hence the name of the doorbell.

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22-12-2023 07:57:29

Responses (1)

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Hi @user72187. Thank you for sharing that example image, though I have deleted it since it violates our Community Guidelines. First, check that your Doorbell has a strong signal on the Device Health page to rule out network connectivity as the cause of this issue. After that, perform a quick reboot using the reboot option (located on the Device Health page). If that doesn’t resolve the grainy image you’re seeing, please give our support team a call at one of the numbers available here for further assistance. You can also get in touch with our support team on Facebook @Ring.

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22-12-2023 07:34:26

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