Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
U
Gen2 Not finding new wifi
wifi
connectivity
battery-video-doorbell
troubleshooting
I have done everything, my wifi has two connections, one for 5ghz and the other for 2.4ghz, I restarted my phone, the video doorbell and router many times and nothing worked. I turned off my phone data, I made my wifi 2.4ghz only, it doesn't even see my neighbors wifi which it has in the past. The app doesn't show any networks. Please help.
76 •
0 •
2 •
04-12-2023 10:01:13
Responses (3)
U
I am having the same issue! Has anyone figured out a solution for this problem?
0
08-12-2023 03:59:29
•
C
Hi neighbors. First, ensure your Ring app is fully updated and, if possible, bring your Doorbell close to the router to attempt the setup process. Then review the troubleshooting information [here](https://support.help.ring.com/hc/en-us/articles/217240386-Fixing-Repeated-In-App-Setup-Failures) for setup failures. Trying the setup process on a different mobile phone and resetting your Doorbell by holding down the setup button for 20 seconds are usually the best steps to try first.
If this issue persists, one last thing to check is if the [ports and protocols](https://support.help.ring.com/hc/en-us/articles/205385394-Protocols-and-Ports-Used-by-Ring-Devices) used by Ring devices are open on our router. Should that still not resolve the issue, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) for more in-depth assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
11-12-2023 09:06:07
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
user69914
1
05-12-2023 07:02:04
•