Responses (3)

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user69914
I am having exactly the same issue. recently switched Internet provider, tried to connect to new router and doesn't show my network or any networks for that matter. All my cameras are down and doorbell the same. Please assist ASAP. There is not any issues with connectivity as I have several devices connected and working. Factory reset has been performed on all devices, cache cleared and app reinstalled. When using app, my WiFi is on then as soon as it prompts the 'select network for ring doorbell to use' it goes off. All devices are connected on 2.4ghz
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05-12-2023 19:02:04
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user70279
I am having the same issue! Has anyone figured out a solution for this problem?
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08-12-2023 03:59:29
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Caitlyn_Ring
Hi neighbors. First, ensure your Ring app is fully updated and, if possible, bring your Doorbell close to the router to attempt the setup process. Then review the troubleshooting information [here](https://support.help.ring.com/hc/en-us/articles/217240386-Fixing-Repeated-In-App-Setup-Failures) for setup failures. Trying the setup process on a different mobile phone and resetting your Doorbell by holding down the setup button for 20 seconds are usually the best steps to try first. If this issue persists, one last thing to check is if the [ports and protocols](https://support.help.ring.com/hc/en-us/articles/205385394-Protocols-and-Ports-Used-by-Ring-Devices) used by Ring devices are open on our router. Should that still not resolve the issue, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) for more in-depth assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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11-12-2023 21:06:07
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