Ring Video Doorbell
Gen 2 doorbell continually going offline
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09-12-2023 11:22:21
Responses (2)
It’s showing RSSI-55 (in green) and is connected to a 2.4GHz only access point. It sets up fine, stays online briefly, then goes offline shortly after.
Occasionally and randomly, it comes back online but only for very brief periods. Both “chimes” stay online all the time, it’s just the doorbell itself that’s bordering on the useless just now. No other devices have any problems connecting to wifi.
As I said previously, the access point it’s connected to is no more than 4 ft away from the doorbell, and it’s the only thing connected to that AP.
So far, it’s done the same thing when connected to the router directly, with a wifi extender and now a brand new AP. Error now is P1-99.
Update. Error now P1-65.
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15-12-2023 11:28:12
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Hi @He-who-has-to-knock. The Doorbell being able to connect with a solid signal, but then falling offline, indicates signal instability rather than a weak signal overall. If there are a lot of other devices connected to the wifi area around your Doorbell, that could possibly cause interference.
I’d also suggest checking your network settings to see if anything has recently changed. Make sure the ports and protocols used by Ring devices are open on your network as well. If this issue persists, please reach out to our support team for further assistance.
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18-12-2023 09:00:08
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Tom_Ring
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12-12-2023 03:36:06
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