Ring Video Doorbell

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U
For the Love of God Fix This! Cant set up device: can't get past VPN is Off
hardwired-security-cameras
hardwired-video-doorbell
connectivity
troubleshooting
A ***LOT*** of people have this same issue I can't get past the "VPN is Off" prompt when trying to reconnect my doorbell. - I have an Android phone with NO VPN. - Phone, app, and Ring devices are up to date. - Yes, I have checked the list of Android apps that cause conflicts with Ring. I searched my phone for each and every one by name. None are installed. I manually did a force stop on anything that might be similar. No luck. Maybe it's time to ditch Ring completely?

501

0

2

04-09-2023 06:31:27

Responses (3)

C
Hi @user_0909. Would you mind sharing a screenshot of the error message you're receiving? If you don't have a VPN on your phone, there shouldn't be anything preventing you from accessing the Ring app.

0

07-09-2023 07:20:01

U
No dumbass, there is no error, it's exactly what I stated. But never mind, I signed in to cancel Ring. I'm done with your low quality and crappy support.

0

15-09-2023 07:07:14

U
No dumbass, there is no error, it's exactly what I stated. But never mind, I signed in to cancel Ring. I'm done with your low quality and crappy support.

0

15-09-2023 07:07:14

L
![Screenshot_20231012_175209_Ring|230x500](upload://jD56Ciy91dJxcoXSevre1Q2toUi.jpeg) Same issue. No VPN but the button doesn't progress to the next step.

0

12-10-2023 11:53:51

T
Hi @Laingm2. Is the WiFi network your phone is connected to using a VPN?

0

13-10-2023 06:12:37

U

I just went through this (BIG thanks to Ring Customer Support!) I found out that somehow my phone was using Duck Duck Go as a VPN. I had no idea. I followed the instructions to open settings and search for VPN (I’m using a Samsung S22 Ultra). Found it right away. As soon as I turned it off I could get past the VPN screen and now everything is back!

1

18-02-2024 09:07:05

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