Ring Video Doorbell
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Caitlyn_Ring
Hi @user27952. If your Video Doorbell is getting stuck or not completing a firmware update, try resetting it by holding down the setup button for at least 20 seconds. After the reset is done, take the Doorbell through a new setup in the Ring app by following the steps under Set Up a Device. Once the setup is done, the Doorbell should download and install any applicable firmware updates. If that still doesn't do the trick, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a further look. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-11-2022 06:00:16
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