Ring Video Doorbell

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Error P1-99 Doorbell Pro can’t connect to WiFi anymore
negative-feedback
battery-video-doorbell
installation
wireless-security-cameras
P1-99 error doorbell pro just drops from WiFi, with no changes to network, all other ring cameras working, WiFi working, tried connecting the doorbell to the chime network and it worked again. This means you need to purchase and set up a chime doorbell to get your doorbell pro working again or spend hours with customer support trying to get the doorbell pro to connect to wifi again, which it will likely not from the sounds of a closed discussion on this matter that was never resolved/solved.

16334

0

15

12-11-2023 03:31:10

Responses (17)

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User Solution

Hey neighbors, thanks for sharing your solutions and troubleshooting steps in this thread. Wifi connectivity issues can have various different causes, and solutions are often not a one-size-fits-all situation. Here are a few general things you can check regarding wifi connectivity:

  • Some Ring devices are compatible with 5GHz networks, but most are only compatible with 2.4GHz. Try separating your wifi bands if your router is dual-band, or create a guest network using only the 2.4GHz network.
  • Check the signal strength for your Ring device by looking at the RSSI number on the Device Health page. A weak signal can affect connectivity.
  • Turn off mobile data on your phone, then run a speed test at the installation location of your Ring device. This will tell you if your Ring device is receiving adequate download and upload speeds.
  • Make sure the ports and protocols used by Ring devices are open on your network, and check the wifi channel.

If you’re still experiencing connectivity concerns with your Ring device after reviewing the information above, it would be best to reach out to our support team for further troubleshooting assistance. They can take a closer look at things on the back-end.

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20-12-2023 09:43:42

S
Having the exact same issue. Doorbell and spotlight cam fell of the network suddenly last night. Spotlight cam can't find the network it was previously connected to (not even showing in list) but I've managed to connect it to a backup network. Doorbell, however, is kaput. Won't enter setup mode, changed the battery to ensure its fully charged, infrared lights seem to suggest it monitoring movement but zero connectivity. Error code P1-99 and not a stitch of info about it online. Will call the tomorrow.

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27-11-2023 05:12:21

U
Having the same issue. So guess I’ll need to call to have any hope of resolving.

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28-11-2023 07:44:15

U
Code P1-99. Same as above. Spotlight stopped working last night and doorbell camera today. WiFi not changed. Working great. Doorbell and spotlights error P1-99. Have reset power…messed on the app. Can’t get anything to work. HELP? I’m gonna be so pissed if these only lasted 16 months….

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04-12-2023 12:13:24

T
Hi neighbors. The P1-99 code means that your device is not able to find a reliable internet source. You may need to bring your device closer to your router or WiFi extender for setup.

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05-12-2023 07:20:25

U
Also just got this code, only bought it in May and found it pretty useless, bad video at night batteries only last 3 weeks and take a day to charge from what is said above the error can't be fixed will send it back under warranty one of the most expensive and worst mistakes I have made will get a door bell that you don't need to pay to monitor going forward as well this is just a waste of money - the Tom Ring comment is a joke as it works fine and without moving the router it suddenly drops off......

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12-12-2023 04:49:52

T

Hi @user70966. Thats the thing about WiFi and connection strength, if there is a weak connection, it can drop off without notice or a seemingly obvious explanation. What is the RSSI for your device? Is it connected to a 2.4GHz or 5GHz network? What WiFi channel is your device connected to? These are all things that factor in to a P1-99 error code.

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13-12-2023 04:44:53

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