Download Video That is not an Event

I need to share about 13 minutes of video with our neighborhood police officers. When I tried to download from the app using the SHARE function, it only downloads 2 seconds. I can't even figure out where I can do from the website. I work in technology and I have tried everything in the app and on the laptop. I have searched boards and faq's, but I can not find anything/anyone who can help me. We have a protection plan The 13 minutes of video are not part of an event that I can just download The video is from 6 days ago How can I download video between two time stamps (ie 6:20-6:33am)