Doorview / peephole cam, WiFi / Notifications

Good afternoon all, im really finding it difficult to contact Ring support so thought id try here. I have the doorview / peephold cam, bought in July, and am having real issues with WiFi staying connected when the button is pressed. it makes the noise on the device, but other than the motion on the app, doesnt notify on the app that the button is pressed, or notify on Alexa. this is currently pretty constant, all fine, button pushed, spinning blue ring, no notification, pull battery, re-insert battery. originally thinking it might be my cisco AP, I set it up on the WiFi on my router, get a signal strength of -49 which im led to believe it pretty good... can anyone offer any advice? Many Thanks indeed!