Ring Video Doorbell
Doorbell working but "critically low" battery
I have an original video doorbell. It has been mains powered for a year, but now says it has a critically low battery. I brought it inside and plugged it in. It has been plugged in for two days now. It still works, but still says it has a critically low battery. Live mode doesn't work because of this. Can I believe what the app is telling me? It is certainly not offline as the app claims.
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17-05-2020 01:10:32
Responses (2)
- M
After some time, or through triggering motion events, your battery level should update in the Ring app. If you are unsure if your Ring device is online, try to reconnect your Ring device by following the steps in this [Help Center article](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). Please also ensure there is not a VPN enabled on your mobile device. If this concern persists after you've charged the battery for several hours and have tried the other suggestions in this thread, our support team will be happy to assist further. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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25-01-2022 06:21:50
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Chelsea_Ring
Hey @zorro. If the app is reporting the device as offline and you have ensured you have fully charged the battery, you may just need to reconnect the device. When you go into the Device Health section, could you please tap on reconnect to wifi and go through the in-app instructions to reconnect the device? In the event that the device is reporting as online but with a critically low battery, please try removing the device from your account before re-adding the Doorbell back into your Ring app. Let me know how this goes! :)
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19-05-2020 09:23:49
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