Responses (11)

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  Brian59

  which version of the ring doorbell do you have and what did you do to 'hard wire' it - was your previous doorbell low voltage DC - did you install a 20V AC transformer

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  12-02-2020 04:59:21

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  Stevndar

  Yes , replaced the low voltage door bell with this basic Ring Video Doorbell. Attaching the two wires from the doorbell transformer.

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  12-02-2020 06:27:04

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  karlw

  I'm having this same issue. Just curious if you were able to resolve it and how you did resolve it.

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  21-02-2020 02:55:41

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  thedavidfield

  Yes it is. Ring knows about this issue and they won't do anything about it. This started happening late 2019, and all Doorbell 2 owners will be impacted.

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  21-02-2020 04:19:24

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  Stevndar

  Well that stinks. I'm not about to buy Rings for my other doors if I have to remove them to recharge.

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  21-02-2020 10:17:23

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  Stevndar

  It would be nice to get input from a Ring representative.

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  21-02-2020 10:24:52

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  Marley_Ring

  Hey @Stevndar! When wiring up your Video Doorbell to existing wires, you will want to check the following to ensure for proper voltage: - Transformer rating is 8 - 24VAC - The wiring is standard gauge wires and not too thin (ex: spliced cat5) - The wires are connected securely to the Video Doorbell and a diode is installed if connected to a digital chime kit. If chime kit is mechanical, do not use a diode. The above should lead to a charging of your battery, depending on usage and battery temperature. Check out our [Community post](https://community.ring.com/t5/General-Questions/Device-Tips-Battery-Draining-Quickly/m-p/1136) about battery draining for more tips on extending battery life. I hope this helps! :)

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  24-02-2020 10:59:55

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  Amwiner

  My 1st gen Ring doorbell just stopped charging as well. Hard-wired, and worked for two+ years but now won’t charge. What can be done?

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  27-06-2020 06:57:35

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  Caitlyn_Ring

  Hey @Amwiner, happy to chime in here. If Marley's recommendations weren't helpful, you'll want to reach out to our support team. They'll be able to take a closer look at your device and run through more advanced troubleshooting steps to ensure everything is working properly. You can give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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  30-06-2020 04:11:07

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  gnasher

  For what it's worth my Ring doorbell has just started charging again...... I last looked at it 2 days ago & it was at 64%; tonight it's reading 93%. For months now it's been losing 1% per day or so so I was amazed to see the battery level has gone up so. Can't tell if there has been a firmware update but I've not changed anything this end, so Ring must have done something. (At Last)

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  09-03-2020 09:01:08

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  sholt25

  Got my ring doorbell 2 for Christmas, hardwired it to the doorbell wires which I checked with a multimeter and I have 19.5 volts AC, it was charging and staying at 100% for about a week, but today it is down to 73% and dropping about 1% an hour, a lot of people say it's a firmware issue but I don't know, it seems like this product is defective and will be going back unless support has a fix, not happy at this point.

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  03-01-2021 01:47:14

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• U

  Uscjim44

  I am having the same issue with my first generation doorbell. Is there a solution?

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  10-01-2021 06:53:53

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