Ring Video Doorbell
Doorbell w/o a subscription
I am using the ring doorbell without a subscription. I don’t mind getting a subscription but right now the doorbell/camera really sucks!!! I have let it set itself up, I have good internet, and the doorbell is placed properly. All it does is pick up vehicles on the street, and people after they have come in through our door. Will a subscription help this situation? Ring should not be misleading customers if a subscription helps. This product should state clearly that a subscription is necessary for proper operation. Otherwise this product is useless. I will remove it if a subscription doesn’t help. So the question is: Does a subscription improve what the video doorbell senses?
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12-06-2020 12:43:18
Responses (5)
- C
Hey neighbors! Happy to help out here. The Ring Protect Plan is only needed to store any recorded events in your event history, as the subscription covers the cloud server. You can learn more about subscription plans [here](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans). With or without a plan, the Doorbells will function the same way when it comes to how they capture and detect motion. If you let me know in a little bit more detail, I'm happy to help troubleshoot any motion detection concerns you may have. If you need immediate assistance and your device is not functioning like it should, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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15-06-2020 10:05:16
- R
The subscription is also a scam, you're paying for temporary storage and it is likely your security footage will not be available when you need it.
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12-09-2021 08:23:40
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- R
The subscription is also a scam, you're paying for temporary storage and it is likely your security footage will not be available when you need it.
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12-09-2021 08:23:40
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- U
The app keeps saying it cannot open the live view and to try again. This is only since we cancelled our subscription
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23-06-2022 07:35:35
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CHi @user15444. You do not need a Ring Protect plan in order to access Live View. For Live View concerns, review our [Community Post](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249) with different troubleshooting tips and tricks specifically for Live View. If you're not able to find a solution after trying those troubleshooting steps, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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23-06-2022 08:28:19
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Boo97mom
I have the exact same problem did you get an answer
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12-06-2020 01:45:03
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