Doorbell unresponsive after putting in battery

Question

My battery is also fully charged. I have two batteries fully charged and doesn’t matter which one I put in the doorbell has no life to it at all. There’s no spinning light and nothing happens when you press the reset button. I have tried everything! I think  it’s time for a new one as it is 3.5 years old? If I buy a new ring doorbell, can I try to connect it to the two chimes  that I have already to save buying new ones?

Caitlyn_Ring · Answer

Hi @user27342. The troubleshooting steps you've tried so far were good steps to take, such as trying different fully charged batteries. I'd also recommend attempting a full reset by holding down the setup button for 20 seconds. If the Doorbell is still not responsive after the reset, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) to explore all options available.

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Doorbell unresponsive after putting in battery

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