Ring Video Doorbell
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Doorbell recording question
battery-video-doorbell
troubleshooting
is it normal that during a recording the video stops by itself and starts 3 minutes after? my doorbell does this all the time. an alert goes on the recording starts and suddenly stars and restarts minutes after. what is the point of paying for a service that should records continuously if is not working properly?
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29-12-2022 04:55:47
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Caitlyn_Ring
Hi @chiara07. To clarify, Ring Doorbells and Security Cameras do not record continuously. Subscribing to the optional [Ring Protect Plan](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans) offers additional features, with [video storage](https://support.ring.com/hc/en-us/articles/360047871752-Understanding-and-Adjusting-Your-Video-Storage-Time-) being one of them, but it does not provide continuous recording as Ring devices aren't designed to function as a CCTV service. You can set the [Video Recording Length](https://support.ring.com/hc/en-us/articles/115001858043-Adjusting-Video-Recording-Lengths-for-Your-Video-Doorbell-or-Security-Camera) for your Doorbell to control up to how long it will record for when motion is detected. If you have a battery powered Doorbell, I'd also recommend adjusting the [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) setting, which controls how your Doorbell responds to repetitive patterns of motion. Longer Video Recording Lengths and the Frequent setting for Motion Frequency will impact the battery life of your Doorbell.
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29-12-2022 06:10:50
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