Responses (2)

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  Chelsea_Ring

  Hey @calcteach1. Since you have done the extend of troubleshooting on your end, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  26-05-2020 12:29:48

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  calcteach1

  Thanks, Chelsea. I will call tomorrow.

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  26-05-2020 01:03:23

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  AaronE1

  what was the outcome? I'm having the exact same problem

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  17-06-2020 05:43:52

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  calcteach1

  I had to call customer service and let them walk me through everything i had already done about six times. The guy decided i needed a replacement. They sent me a new one. It took about seven days.

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  17-06-2020 05:54:17

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  rogercruse

  Similar problem too me. Had my new Doorbell Pro working for less than two hours when I noticed that it was 'offline'. Hit the small orange button but it wouldn't go into 'Setup Mode'. After numerous attempts and a couple of hard reset (hold small orange button in for 30 seconds) and reviewing comments here and elsewhere on the web, I decided my power supply was at fault, so ordered the Ring Transformer. Ring Transformer has arrived, disconnected Pro from outside the house and then tried repeatedly to get the 'Setup Mode' to start. After a hard reset, the device has a slowing pulsing white light. Left it plugged into the Ring Transformer all night with this solid white light. If I press the big button on the front for a couple of seconds, the light will change to a blue circling light and make the ring-dong noise and then have a low solid white light. How hard does the small orange button need to be pressed for?

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  06-07-2020 08:51:26

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