Ring Video Doorbell
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T
Doorbell Pro Stopped Working again
hardwired-video-doorbell
troubleshooting
My wired Doorbell Pro stopped working (went "offline") after 11 months of working correctly. There were no changes to my network to cause this. I spent about 90 minutes on the phone with tech support and tried everything, but we could not bring it back. Reluctantly, I bought another one (I had to buy it because I waited until after the 12 month limit to call it in).
Installation of the new one went smoothly and it worked perfectly for about two hours, then it went offline too.
I've spent another two hours with tech support and did everything, including a hard re-boot and removing power. Ring tech support told me they would re-flash the embedded sw and re-build the application overnight and "guaranteed" that it would work in the morning. It did not. Clearly, Ring Tech Support doesn't know what to do to get me back on-line.
On my own, I've also re-booted my network and phone and then re-booted the doorbell. Still nothing. In all cases the doorbell light pulses but doesn't "spin". It gets to the point of trying to connect to the Ring network but can't. My mesh network sees the doorbell as a connected device.
Ideas?
Separately, this is my third Ring doorbell in three years. The last one lasted only 11 months - they are very unreliable.
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01-12-2023 10:40:03
Responses (2)
T
Hi Neighbors. For this concern, I would suggest following up with our support team since they have already established a plan of action for your concern. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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05-12-2023 07:02:59
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03-12-2023 05:05:27
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