Ring Video Doorbell
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D
Doorbell Pro constantly turning off
hardwired-video-doorbell
troubleshooting
Hi,
My Ring Doorbell Pro is hardwired using the supplied Ring adaptor that came with it, plugged directly into a power socket. We have only been in this newly built house not even 2 years and the doorbell is starting to turn off.
Using the app it says that it is only getting 8V. I unplug the adaptor plug it back in and it’s all good. However after approximately 2 - 3 uses it goes back to turning off again.
Anyone else having these issues or know how to fix it?
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09-01-2023 09:21:03
Responses (2)
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I followed your steps still keeps happening.
I flipped the circuit breaker on and off, and it has worked fine again up until today. Now the problem has happened again.
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16-02-2023 03:13:55
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C
Hi @Dieselrose. I responded to your reply in another thread, as I didn't realize you already created a thread of your own. The Ring Community is a public forum, so we can offer assistance with general troubleshooting. Since the steps we suggested didn't work, I'd recommend following up with our [support team](https://support.ring.com/hc/en-us/articles/213608406) so they can look into this in more depth.
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16-02-2023 10:00:22
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Justin_Ring
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10-01-2023 06:59:44
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