Ring Video Doorbell

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Doorbell plus goes offline
troubleshooting

I have doorbell plus and it's constantly going offline from a unifi ubiquiti WAP.  Restarting the WAP it goes back online.  Is there some unifi settings that work better with the ring products.

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21-06-2024 09:49:54

Responses (1)

  • C

    Hi @dfp. Is this a mesh network system? Or is it a standard wifi router with wifi extenders? Mesh networks can sometimes be tricky, depending on if you're able to control which node a certain device connects to in the settings. If it's a regular router with a wifi extender that the Doorbell is connecting directly to, the extender may be located too far from the router to maintain a strong and stable signal. Wifi extenders should be installed at around the halfway point between the router and the device you're extending the connection to. 

    0

    25-06-2024 10:05:29

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