Responses (2)

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  Areyna74

  can't do playback on my app. Backyard is ok but not the front door

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  25-05-2020 04:36:36

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• A

  Areyna74

  is there actual help with this

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  25-05-2020 04:37:29

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  C

  Chelsea_Ring

  Hey @Areyna74. If you are in need of direct help from our support team, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. I can continue to help on the Community, but as we a neighbor to neighbor support forum, you may not get a response right away, or directly from a moderator. I'm happy to help out further! Can you not view your event history, or can you not view Live View? What kind of Doorbell is this for? What is the RSSI for the device? Please include any screenshots of any error messages if this helps! Hope to hear back from you soon. :)

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  26-05-2020 12:15:05