Ring Video Doorbell

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U
Doorbell offline. Can't reconnet
app-settings
troubleshooting

On vacation. Internet went out but is back on now. Can't reconnect to wifi. Do I have to be home in order to reconnect? Had a friend go to house and reboot router. Still will not reconnect

301

0

0

11-07-2023 10:15:11

Responses (3)

  • T

    Hi @user50784. If your doorbell is offline, you'll need to be physically by the doorbell to reconnect it to WiFi. This [Quick Fix Guide](https://support.ring.com/hc/en-us/articles/4408533336468-Quick-Fix-Guide-) will show you the steps to reconnect to WiFi.

    0

    13-07-2023 01:34:18

    • E

      i am having the same problem, i am at home and have uninstalled and reinstalled also deactivated and tried to reactivate my device.. it tells its failed and to check my internet. the router and doorbell are about 6 feet away. what else can i do to make it work again... my internet went out for 2 days, after it was activated the ring doorbell never reconnected

      0

      15-07-2023 07:42:14

      • S

        This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

        0

        14-08-2023 07:42:59

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