Ring Video Doorbell

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Doorbell device ownership issue
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cs-support
Hi there need help My video door bell not working, its register with someone how do you tranfer device, i have changed my password and now cant get in

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05-11-2023 08:17:32

Responses (2)

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Hi @user63139. If the Ring Doorbell is registered to another owner, they need to remove it from their Ring account before you can add it to your own Ring account. If they've already done so, but you're still receiving this error, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) for further assistance. We do not have access to account details or device ownership information on the Ring Community, since it's a public forum. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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07-11-2023 09:59:02

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This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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07-12-2023 09:59:07

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