Responses (3)

• K

  KathrynH

  My doorbell 3 is doing exactly the same thing after about 2 weeks of it being set up. Not very happy with this considering how much has been spent on other Ring products. I can hear sound for a couple of seconds and then nothing and this is the same when videos are rewatched on the app, or on the website and I can't hear anything when on live view. Also, if someone presses it to ring me then I can't hear them but they can hear me so it's not my phone microphone or anything to do with that. I will let you know how a reset goes when i get home from work later on.

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  18-09-2020 10:04:57

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  M

  Morton027

  @kathrynh Since I reset mine in June I haven’t had a single issue, so hopefully you’ll get the same result.

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  18-09-2020 10:26:01

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  supersai101

  My doorbell 3 is doing the same thing. Records sound for 1 or 2 seconds. Then cuts out. Did anyone get to the bottom of this?

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  19-09-2020 11:09:55

• L

  LPUK

  I have exactly the same problem with the Ring Video Doorbell 3 Plus. Now on replacement doorbell and it is doing exactly the same. Did anyone manage to find a solution to this problem as I have reset unit, re-set router, re-set chime pro..... nothing is resolving issue.

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  01-10-2020 04:26:46

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  S

  SouthRapid

  I also have the Ring Doorbell 3 Pro and having the same issue. My RSSI-49 which seems to be pretty good. I’ve reset the doorbell by pressing the orange button for 20 seconds, setup as new. Reset my router. Reinstalled the Ring app latest version. Checked my iPhone is using current iOS software. Had a replacement Ring Doorbell 3 Pro, problem started again after only 3 days when it updated to the current firmware. I feel this is a firmware issue, I no longer get notifications of the door bell ringing when someone is at the door, but get motion notifications okay. Also people at the door can hear me but I can’t hear them.

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  18-10-2020 10:57:47

  D

  deroo

  Totally agree with you. This must be a firmware issue. This latest version of the doorbell 3 plus seems to have regula issues with audio, footage not available, and no vieo on connection. Standard response is to 'check wifi'. It's amazing how I can game in 4K online in low latency in a room with a higher RSSI value than the doorbell which is treaming low quality 2 megapixel wideo with audio. On the same TV I can watch 4K netflix again with no issue. The WiFi is not the issue, the fibre broadband speeds are 70down/20up - the ring is the onl device having issues. Logic tells me it's not the wifi. My Hive indoor cam is also further away than the doorbell and it has no issues. I recently persuaded my mum to buy one of these. Her doorbell is further away from the router with a higher RSSI and a very low upload speed of 1mbps - her video is always on demand, albeit sometimes a bit choppy, but the audio has now started to cut out after 1-2 seconds of an event. Two devices, same issue, same firmware.... hmmm If this isn't fixed, I'm swapping for a Eufy or Nest, it's unacceptable really. These are not cheap chinese brands purchased off AliExpress, I expect better of a brand so closely affiliated with Amazon.

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  22-10-2020 10:21:13

• M

  Marthinus

  Standard response from ring. It's always the wifi. It's never ring. Ring is perfect according to them. The amount of issues I've had are staggering. Now the sound cutting out is the last straw. Il never recommend ring to anyone. Not unless they have an engineering degree. Going back to a simple 20 euro wired doorbell. At least it can do the most basic things it was intended for. Ring is just a gimmick.

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  30-09-2021 01:26:21

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