Ring Video Doorbell
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J
Doorball can not record when postman dorp package
hardwired-video-doorbell
troubleshooting
cs-support
today postman drop a package. but I see he close my house then doorbell only record sound , video freeze. doorbell back normal after he leave. My question is 'the postman' have right to stop record ? or he have wifi jammer ?
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17-08-2023 18:07:26
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Justin_Ring
Hi @JK2019. It seems more like you're experiencing poor video quality. Try the following steps to help with this type of concern:- [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera).- Reboot your router by unplugging it for a few seconds and plugging it back in.- Verify that your Doorbell has a [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). We also have this Help Center [page](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) with other steps to try. If you have tried these steps and are still having the same concern with poor video quality, call our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) for further assistance.
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18-08-2023 18:12:28
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