Y
Door View Cam - camera does not work
live-view
battery-video-doorbell
troubleshooting
ios
I've just moved from one location to another and mounted my Door View Cam. Since that I re-set it up, it seems like a camera does not work. I see all activity happened in the app list, but any video could be opened. The device is online and up to date, the connection with internet is great. I have no idea how to check the camera itself so I would hear any advice from you. Thank in advance!
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28-02-2022 08:32:16
Responses (1)
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Caitlyn_Ring
Hi @YevhenSn. Are you receiving any specific type of error message when trying to access the Live View in your Ring App? We have information on accessing the Live View [here](https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View), and some troubleshooting tips for Live View [here](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249). To view any previously recorded events from your Event History, you will need a valid [Ring Protect Plan](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans) subscription active at the time the event occurs.
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01-03-2022 09:03:14
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