Ring Video Doorbell
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J
Does not record movement
hardwired-video-doorbell
live-view
troubleshooting
The doorbell notifies the movement, but it does not record it, only when restarting it manually does it, but it lasts only one day. I don't know what it could be, the internet signal is perfect, I can answer calls, but I have trouble communicating with the doorbell
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18-08-2022 09:56:23
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Caitlyn_Ring
Hi @Jmpj. When the Doorbell doesn't process a recording of a motion event or when you cannot access the Live View, what is the RSSI on the Device Health page? The [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) is a number that shows how strong the wifi connection to your Doorbell is, which can help us determine if this may be an intermittent connection concern. You can also find a list of troubleshooting tips and tricks for Live View concerns in our Community post [here](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249).
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22-08-2022 05:59:00
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