Responses (3)

• C

  Caitlyn_Ring

  Hi @Nasha86uk. Thank you for sharing a video example of the issue you're experiencing. I'd recommend trying a quick reboot first by using the [reboot option](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) on the Device Health page in the Ring app. This should only take a few moments, and can help clear up performance issues. If the reboot doesn't fix this, then you may need to try a full reset and fresh setup. You can reset your Doorbell by holding down the setup button for at least 20 seconds. After the reset is done, walk through a new setup in the Ring app using the steps under Set Up a Device. Test out the audio via the Live View to see if that's resolved this. Should the distorted audio still continue after trying these troubleshooting steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) for more in-depth troubleshooting assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  07-11-2023 06:43:12

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• N

  Nasha86uk

  Thanks for the reply I have done the above but still the same problem

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  08-11-2023 09:19:54

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• J

  J_Ferguson

  I was having similar audio quality issues. For me, it was actually the silver cover causing the issue. The thin membrane on the sides was vibrating and acting like a kazoo making the audio impossible to understand. A test you can do is remove the cover and see if the audio quality improves, it did for me.

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  15-05-2024 01:48:26

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